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Return Policy

Return Policy:

Thank you for shopping with us. Should you wish to return any item, please check our policy for full details:

  • Please enclose original receipt & return your package to: 

2616 Cobble Rock Way

El Dorado Hills

CA 95762

  • Orders CANNOT be changed, modified, or canceled after checkout.
  • Damages must be reported within 2 days of receiving merchandise or it cannot be returned.
  • Returns must be received within 14 days from the delivery date in order to receive a full refund back to the original form of payment.
  • Returns that are received 15 – 21 days from the delivery date will receive store credit only.
  • No returns/exchanges will be accepted after 21 days. 
  • Items must be unworn, with tags attached.
  • Items that appear to be worn, have stains, pet hairs or have odor (cigarette smoke, deodorant marks, etc.) will not be accepted.
  • Please do not alter shoeboxes, box must be in resalable condition. Shoeboxes must be encased in another box for shipping to protect the items.
  • All returns are processed within 2-3 business days. Refunds often take anywhere from 5-7 business days to show up in your account.
  • Returns from an online purchase will be accepted in our FOLSOM store location for store credit only.
  • The customer is responsible for all return shipping costs. We do recommend using a shipping method that provides a tracking number for your reference.

 

Final sale:

  • All sale items are final sale and cannot be returned.

 

Defective or flawed items:

  • Occasionally, you may find a damage or flaw in an item. If so, please take a photo of the damage/flaw and text us immediately at (916) 467-6478.
  • We are not responsible for damages to clothing caused by improper care of handling, or incorrect sizing.
  • Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

 

Miscellaneous Information:

  • At this time our system does not allow store bought gift card redemption. 
  • Due to an unforeseen event, the item you ordered may have become out of stock and no longer available. In the event that happens you will receive a full refund along with a refund notification.
  • If you have any additional questions that may not be listed feel free to give us a call on (916) 467-6478.